- What personally identifiable information we collect through the Website.
- How we use the information we collect.
- With whom the information may be shared.
- The kind of procedures we employ in an effort to hinder the unauthorized access, use or disclosure of information you provide to us.
- Information related to third-party websites.
- The laws that apply to those accessing the Website
- How you can amend the information we collect on you
- Rights related to the European Union’s General Data Protection Regulation
THE INFORMATION WE COLLECT
Personal Information You Provide and How It Is Used
When you visit our Website, you may provide us with personally identifying information (such as name, address, e-mail address, telephone number, and/or credit/debit card information) and other information (including general demographic information) that you voluntarily provide to us, as more particularly described below. In some instance, we may collect sensitive information, such as social security numbers. Except for the forms we provide to transmit such information, please do not send sensitive, personal or confidential information to us directly through the Website, or by email to any of the contact email addresses listed on the Website. Please note that for United States residents, we only collect personal information directly from you when you provide it to us (please see the GDPR caveats below).
Examples of instances in which we may collect personal information include:
If you make a donation through the Website via “donate” button, you will be asked to provide certain personally identifying information, such as your phone number, name and home address, as well as your credit card billing information, in order to process the donation. Unless you opt to donate to us on a monthly basis, the credit card information that you provide at the time of donation is used only to process your donation and will not be stored or used for any other purpose. Please note that we work with third parties to host and administer the shop, and to process your payment transactions, and any information you share may also be shared with such third parties.
Article/Blog/Video Comments: If you opt to comment on any of the articles/blogs/videos that we provide, you will be asked to provide your name and email address; any personal information that you include in your comment will also be collected.
Email Newsletter: If you opt to receive our eNewsletter, you will be required to provide your name and email address. You may unsubscribe from these emails at any time by using the link provided in the footer of all the email.
Educational/Intern Opportunities: If you opt to learn more and/or apply to any of our educational/intern opportunities, you will need to submit certain personally identifying information about yourself, depending upon the nature of the opportunity.
Chat: In order to access the Chat Services, you may need to provide us with some personally identifying information. If a Rabbi is online, we will ask that you provide us with your email address, and depending upon your email address, you may be providing us with personally identifying information. Additionally, if a Rabbi is not online, you will have the opportunity to schedule an appointment, and in that instance, you will be asked to also provide us with your name. Under some circumstances we may also ask for your phone number.
Contact Us: If you contact us through the contact form option on the Website, we will ask that you provide your name and email address, and you will have the option to provide additional information in your communication with us. We will use the information you provide to contact you back and to respond to your inquiries.
Personal and Non-Personal Information We Collect by Automated Means And How We Use It
We – and certain third parties who include, but not limited to, service providers, advertisers, advertising networks and platforms, agencies, and distribution or other partners – may use automated means to collect various types of non-personal information (data in a form that does not support direct association with any specific person or individual; please note some of this information may be considered Personal Information under GDPR, as further described below), including information about you, your computer or other device used to access our Website.
Much of this information is collected through the use of third-party tracking services, which includes Google Analytics. The information collected may include usage information, such as the numbers and frequency of users to the Website, pages visited, web browsing histories, online activities and searches, social networking activities and similar data. When gathered, this data, if used, is used in the aggregate, and not in a manner that is intended to identify you personally. This type of aggregate information may be shared with third parties at any time. In addition to the third-party tracking services mentioned above, we also collect this information through various other means, including "cookies” and IP addresses, as further explained below.
Cookies may also be used for “retargeting.” Retargeting is a cookie-based technology that uses specific code to anonymously “follow” or track previous visitors to our Website after they leave, and allows us to target advertisements to those previous visitors as they visit other websites. As such, when you visit our Website we may “activate” an anonymous browser cookie.
Certain pages on the Website contain “web beacons” (also known as Internet tags, pixel tags and clear GIFs). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. Web beacons also may be used to track whether you have opened an HTML email. When the email is opened, a part of the code that makes up the HTML page calls a web server to load the web beacon that then generates a record showing that the email has been viewed. Web beacons may also recognize when the email was opened, how many times it was forwarded and which URLs (links within the email) were clicked.
When you visit and interact with the Website, AISH and third parties with whom we have contracted to provide services for us, may collect Internet Protocol addresses (each an “IP Address”), as well as browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and page navigation. An IP Address is a unique identifier number that certain electronic devices use to identify and to communicate with each other on the Internet; your Internet Service Provider automatically assigns an IP Address to the computer that you are using. We gather this information to track web site visitor movement in the aggregate, and to gather broad demographic information for aggregate use. Our goal in gathering this information is to learn how our customers and the public are using our Website. We may use this information to enhance our Website or for other lawful purposes.
We may work with third-party companies that use techniques other than HTTP cookies to recognize your computer or device and/or to collect and record information about your web surfing activity, including those integrated with our services. Please keep in mind that your web browser may not permit you to block the use of these techniques, and those browser settings that block conventional cookies may have no effect on such techniques.
Do Not Track Notice
Some web browsers incorporate a “Do Not Track” feature that signals to websites that you visit that you do not want to have your online activity tracked. How browsers communicate and respond to the Do Not Track signal is not yet uniform. For this reason, like many web websites, the Website does not currently respond to or alter its practices when it receives a Do Not Track signal. Please note that third parties may collect personal information about your online activities over time and across different websites when you visit our Website or other online websites and services. To find out more about “Do Not Track,” you may wish to visit http://www.allaboutdnt.com.
HOW WE MAY SHARE YOUR INFORMATION
HOW WE ATTEMPT TO SAFEGUARD YOUR INFORMATION
We maintain – and ask that any third-party partners who may store information on our behalf to maintain – administrative, technical and physical safeguards for the Website designed to protect your personal information against theft, loss, misuse or unauthorized access, disclosure, alteration or destruction of the personal information that we collect from you. However, no website, application or transmission can guarantee security. Thus, while we have established and maintain what we believe to be reasonable procedures to protect the confidentiality, security, and integrity of personally identifying information obtained through the Website and we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us.
We do not knowingly collect, use, or disclose personally identifiable information about visitors younger than 13 years of age. If you are under the age of 13, you are expressly prohibited from accessing/viewing the Website. If you are the parent or guardian of a child under 13 years of age and believe that they have disclosed personally identifiable information to us, please contact us at firstname.lastname@example.org so that we may delete your child’s information.
THIRD PARTY WEBSITES; ADVERTISEMENTS
We may also provide links to a variety of third-party social media sites and/or websites – such as YouTube, Instagram, Twitter, Facebook and others – as a service to you, and in order to provide you additional information and/or content related to the work that we do, or additional venues in which you can learn about and discuss the activities of AISH. We may also allow third parties to place advertisements on the Website. Please note that we have no affiliation with any of these other parties and/or websites, and cannot control and are not responsible for the information collection, use, and disclosure practices of such third parties; we encourage you to review and understand their privacy practices and policies, if any, before using providing any personally identifying information to them or initiating any financial transactions. We are not responsible for the content or information of these websites, or any other use of the linked website.
HOW TO CONTACT US
One Western Wall Plaza - POB 14149
Old City, Jerusalem 9114101 Israel
SPECIAL NOTICE TO EUROPEAN UNION AREA, SWITZERLAND AND UNITED KINGDOM USERS
The following provisions applies only to users residing in the European Union Area, Switzerland and the United Kingdom.
Please note, pursuant to the EU General Data Protection Regulation (“GDPR”), we are required to provide those residing in the EEA, Switzerland and the United Kingdom (hereinafter, the “EU Users”) additional information and rights related to the Personal Data we collect about them. We summarize such information and rights below.
For the purposes of this GDPR Privacy Notice section, “Personal Data” means any information relating to an identified or identifiable person.
PURPOSE FOR INFORMATION COLLECTION
LEGAL GROUNDS FOR PROCESSING PERSONAL DATA
AISH will process personal data that we receive from EU Visitors on the ground that it is in our legitimate interest for the effective administration of the Website, to fulfill and/or address your requests, or to provide certain services.
SHARING YOUR PERSONAL DATA
YOUR INFORMATION AND YOUR CHOICES; WITHDRAWAL OF CONSENT
GDPR provides EU Visitors with additional rights in respect to the Personal Data we hold about you, including:
- The right of access
If you ask us, we will confirm whether we are processing your Personal Data and, if necessary, provide you with a copy of that Personal Data (along with certain other details).
- Your right to correction (rectification)
If the Personal Data we hold about you is inaccurate or incomplete, you are entitled to request to have it corrected.
- Your right to erasure
You can ask us to delete or remove your Personal Data in some circumstances, such as where we no longer need it or if you withdraw your consent (where applicable).
- Your right to data portability
You have the right, in certain circumstances, to receive a copy of Personal Data we have obtained from you or otherwise collected.
- Your right to withdraw consent
If we rely on your consent (or explicit consent) as our legal basis for processing your Personal Data, you have the right to withdraw that consent at any time.
- Your right to lodge a complaint with the supervisory authority
If you have a concern about any aspect of our privacy practices, including the way we have handled your Personal Data, you can report it to the relevant supervisory authority.
Upon appropriate written request we will update or amend your Personal Data, but we reserve the right to use any information previously obtained to verify your identity or take other actions that we believe are appropriate and lawful. You may access, correct, or request deletion of your Personal Data – or request that we stop any processing of your Personal Data – by contacting us at the address listed above. We will respond to your request within a reasonable timeframe. Certain requests – like being removed from our e-newsletter mailing list – can also be accomplished via our unsubscribe links.
We may need to retain certain information for record keeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed from such locations. Additionally, there may be circumstances in which we are not legally required to comply with your request because of the laws in your jurisdiction or because of exemptions provided in data protection legislation in general, and GDPR in particular. Finally, we are not responsible for removing or deleting information from the databases of third parties (such as service providers) with whom we have shared information about you, but we will make the request on your behalf for such removal/deletion.
We will retain your information for as long as needed to provide you services, or otherwise as is reasonable and customary given the nature of the relationship you have with AISH. We may need to retain certain information for record keeping purposes, and there may also be residual information that will remain within our databases and other records, which will not be removed from such locations. Otherwise, we will retain and use your information as necessary to comply with our legal obligations, operate/promote our Website, and to foster our relationship with our users. We have a data retention and destruction plan that dictates the policies and procedures related to deletion and/or destruction of all information/data.
CHILDREN’S PRIVACY/NOTE TO PARENTS OF CHILDREN RESIDING IN THE EEA, SWITZERLAND AND UK
We do not intentionally or knowingly collect, use, or disclose personally identifiable information about EU Visitors to our Website that are less than 16 years of age. If a child under the age of 16 submits information to us through any part of the Websites and AISH becomes aware that the user submitting the information is under the age of 16, the information provided will be deleted as soon as it is discovered and not used for any purpose. If you are the parent or guardian of a child under 16 years of age and believe that they have disclosed personally identifiable information to us, please contact us, and please include in your message the same name and email address that you believe your child submitted, if applicable.
HOW TO CONTACT US
We provide a link on our website that enables users to chat in “real time” – or schedule a chat – with a Rabbi regarding questions they may have or to discuss an issue (the “Chat Session”).
No Professional/Medical Advice; No Substitute for Professional/Medical Advice
THE DISCUSSIONS AND SUPPORT PROVIDED THROUGH THE CHAT SERVICES ARE NOT A SUBSTITUTE FOR, THE KNOWLEDGE, SKILL AND JUDGMENT OF QUALIFIED PSYCHIATRISTS, PSYCHOLOGISTS, PHYSICIANS AND HEALTH CARE PROFESSIONALS. YOU HEREBY ACKNOWLEDGE, UNDERSTAND AND AGREE THAT CHAT SERVICE DO NOT CONSTITUTE THE PRACTICE OF ANY MEDICAL, NURSING OR OTHER PROFESSIONAL HEALTH CARE ADVICE, DIAGNOSIS OR TREATMENT. YOU SHOULD ALWAYS TALK TO YOUR HEALTH CARE PROVIDER FOR SPECIFIC GUIDELINES AND INSTRUCTIONS, INCLUDING THOSE RELATED TO DIAGNOSIS AND TREATMENT OF MEDICAL CONDITIONS. IN PROVIDING THE CHAT SERVICES, WE ARE IN NO WAY REPRESENTING OR WARRANTING THAT SUCH SERVICES ARE APPLICABLE OR APPROPRIATE FOR YOUR NEEDS AND/OR CONDITION. IF YOU HAVE OR SUSPECT THAT YOU HAVE A MEDICAL PROBLEM OR CONDITION, PLEASE CONTACT A QUALIFIED HEALTH CARE PROFESSIONAL IMMEDIATELY. IF YOU ARE IN THE UNITED STATES AND ARE EXPERIENCING A MEDICAL EMERGENCY, PLEASE CALL 911 OR CALL FOR EMERGENCY MEDICAL HELP ON THE NEAREST TELEPHONE.
Rules of Use; Acceptable Use Policy
In order to access the Chat Services, you may need to provide us with some personally identifying information. If a Rabbi is online, we will ask that you provide us with your email address, and depending upon your email address, you may be providing us with personally identifying information. Additionally, if a Rabbi is not online, you will have the opportunity to schedule an appointment, and in that instance, you will be asked to also provide us with your name. Under some circumstances we may also ask for your phone number – by providing us with your number you assent to receiving texts from us.
You agree to use the Chat Services only for lawful and legitimate purposes, in accordance with these Terms of Service. You agree not to:
- violate any applicable federal, state, local, or international law or regulation;
- threaten, harass, or otherwise inappropriately treat AISH, its employees, partners, agents, contractors, volunteers, or others;
- impersonate or attempt to impersonate another person, whether famous or otherwise.
- communicate with, or attempt to identify, seek out, or communicate with, the chat staff outside of, or apart from, the Chat Services.
- send, in chat any images, videos, or any other identifying information of any person except yourself.
No Guarantee as to Access
We reserve the right to determine the length of any Chat Session. Additionally, AISH – and our chat staff, reserve the right to terminate your Chat Session – or access to the Chat Services – at any time, for any reason, including i) if we believe that you would better served by a different treatment modality, or ii) for violating the acceptable use guidelines, or iii) in order to be able to provide access to other users.
Recording/Use of Chat Stories
You acknowledge and understand that we may record your Chat Session for training and pedagogical purposes. We may also use excerpts of the Chat Sessions for marketing-related purposes; in each case any personally identifying information will be removed/changed.
General Disclaimer; Acknowledgment
The information, advice and resources are provided by AISH as a convenience to you, but AISH makes no warranty or guarantee about the accuracy, completeness, or adequacy of the information, resources and services provided. AISH is not responsible for any decisions, or results of the decisions that are made, in response to or subsequent to your participation in the Chat Services. You hereby assume all risks of using the AISH Chat Service. Neither AISH nor any of our employees, staff, volunteers, Rabbis or agents will be or is responsible for your use of the Chat Services, and any decisions, or results of the decisions that you make – this includes whether you choose to seek or not seek professional care, or to modify or terminate any specific treatment or activity.
ALL INFORMATION, ADVICE AND RESOURCES ARE PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, AND AISH EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE CHAT SERVICES, WHETHER IMPLIED, EXPRESS, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, QUIET ENJOYMENT AND ACCURACY. AISH MAKES NO WARRANTY THAT THE CHAT SERVICES WILL BE UNINTERRUPTED.
Limitation of Liability
In addition to the above warranty disclaimers, YOU UNDERSTAND AND AGREE THAT IN NO EVENT WILL AISH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, RABBIS AND VOLUNTEERS WILL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, PERSONAL INJURY, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE OR MEDICAL MALPRACTICE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH USE OF THE CHAT SERVICES, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY YOU ON ANY INFORMATION OR GUIDANCE PROVIDED BY AISH, EVEN IF AISH HAS BEEN ADVISED OF THE POSSIBILITIES OF THOSE DAMAGES. YOU UNDERSTAND AND AGREE THAT YOUR USE OF THE CHAT IS PREDICATED UPON YOUR WAIVER OF ANY RIGHT TO SUE AISH AND ITS AFFILIATES DIRECTLY OR TO PARTICIPATE IN A CLASS ACTION SUIT FOR ANY LOSSES OR DAMAGES RESULTING FROM YOUR USE OF THE CHAT.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Disclosures to Third Parties
While we strive to keep all conversations and chats confidential, there instances in which we may disclose certain information with third parties. For example, in some instances, we may suggest referrals to other resources. You acknowledge and understand that if you assent to receive a referral, you are hereby also assenting to the sharing of your information with such resource(s), as applicable. Additionally, in some instances, depending upon the nature of your requests/questions – and the potential referrals – we may ask to speak with references. If you provide us with the name and contact information for such references, you are thereby assenting to us contacting them and speaking with them about you.
Additionally, if the Rabbi you are communicating with believes you are at imminent risk of death or serious injury – either from yourself or others – we may alert law enforcement, emergency services or other resources. Further, if your communications indicate that a minor or vulnerable dependent adult has been or is currently being subjected to emotional or physical abuse or neglect, we may report this to the applicable state agency or other authority, which may include disclosing information relating to the particular situation, and may include personal or sensitive information you disclose to us.
We may also make a report to an appropriate party, and make any disclosures we reasonably believe necessary, to prevent another person’s death or serious injury. Unless otherwise required by applicable law or in response to a subpoena that we reasonably believe is valid, we will not disclose personal or sensitive information to parents, legal guardians, or other individuals.
We may share/use aggregated, non-personally identifiable information and any content of conversations occurring in the Chat Session.
Children Under 13 Years Old
The use of the Chat Services is intended solely for users who are 13 years of age or older, and any use of the Chat Services by anyone under 13 is unauthorized.
Privacy and Security
We employ commercially reasonable security controls to protect the Chat Services from unauthorized intrusion. However, we cannot guarantee that the Chat Services will be protected from intruders or interceptors. You agree to use Chat Services and submit information at your own risk. You agree that AISH has no liability regarding unauthorized access to your chat communications.
These TOU has been made in and will be construed and enforced solely in accordance with the laws of the United States of America and the State of New York, U.S.A. as applied to agreements entered into and completely performed in the State of New York. You and AISH each agree to submit to exclusive subject matter jurisdiction, personal jurisdiction, and venue to the federal and state courts located in New York County, New York.
General Legal Terms