Service with a Smile

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March 20, 2016

< 1 min read

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A customer was really hassling an El Al agent at the ticket counter in Tel Aviv – yelling and using foul language. But the agent was polite, pleasant and smiled while the customer continued to abuse her.

When the man finally left, the next person in line, a tourist from Canada, said to the agent, "Does that happen often? I can't believe how nice you were to him."

The El Al agent smiled and said, "No problem, I took care of it. He's going to Detroit. His bags are going to Bangkok."

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