Chaim Yankel opened a clothing store and was trying to manage it to the best of his capabilities, although sometimes he came up short.
Once day he overheard his cashier say to a customer, “No, we haven’t had it for a while now, and it doesn’t look like we’ll be getting it soon.” Chaim Yankel quickly assured the customer that they’d have it next week – no questions asked.
After the customer left, Chaim Yankel read his cashier the riot act. “How many times do I have to tell you? Never tell the customer that we’re out of anything! Tell them we’ll have it next week. Now, what was it that she was asking about?”